Privacy Policy


This privacy notice explains how Brow Envy looks after personal information you give us or that we learn by
having you as a client and the choices you make about marketing communications you agree we may send
you. This notice explains how we do this and tells you about your privacy rights and how the law protects
This notice includes:
• What information we collect about you
• How information about you will be used
• Marketing
• Employment
• How long your information will be stored for
• Where your information is kept
• How you can get access to your information and correct it
• Cookies
• Other websites
• Changes to our privacy notice
• How to contact us

What Information We Collect About You

We collect information about you when you book an appointment for a service or treatment, visit the salon
for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or
over the phone.

The information you give us may include your name, address, email address, phone number, relevant history
which may suggest that a service or treatment should not go ahead, or certain products should not be used
(eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a
parent, carer or guardian.

How Information About You Will Be Used

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a
proper reason to do so, for example:

• To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
• When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this
is outweighed by your rights or interests
• When you consent to it: we will always ask for your consent to hold and use health and medical
We will therefore share your information with:
• Providers of our salon software system Phorest
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent
fraud, or if required to do so by law.


We would like to send you information about products and services which may be of interest to you. We will
ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.

If you no longer wish to be contacted for marketing
purposes, please contact [email protected].


The information we collect about employees, the purposes it is used for and who it will be shared with is set
out in our employment contracts and employee handbook.

How Long Your Information is Kept For

Unless you request otherwise, we will keep your information to contact you for a maximum of 1 year from
your last visit to the salon.

After a year we will delete all your personal information, except for your name, relevant client history (eg
allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for
6 years).

Information about unsuccessful job applicants will be deleted after four months.

See our data retention policy for further information, including employee data.

Where Information Is Kept

Your information is stored within the European Economic Area on secure servers provided by Phorest. Any
payment transactions are encrypted. Sending information via the internet is not completely secure, although
we will do our best to protect your information and prevent unauthorised access.

Access To Your Information and Correction

You have the right to request a copy of the personal information that we hold about you. This will normally
be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to
cover our administration costs.

If you would like a copy of some or all of your personal information, please contact [email protected].
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct
or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove
or stop using your personal information if there is no need for us to keep it.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website

For further information visit or
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from
your browser. However, in a few cases some of our website features may not function as a result.

How to Contact Us

Please contact us if you have any questions about our privacy notice or information we hold about you:
By email: [email protected]
Or write to us: Brow Envy, 6 Hobart Street, Plymouth, PL1 3DG
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how
to report a concern: